Volunteer Management During the 2015-16 and 2022-23 Refugee Crises. Insights from Asker and Kristiansand Municipalities

Abstract

The study examines experiences of leaders from public and non-governmental organizations who were responsible for volunteers and management during the two recent refugee crises, Syrian (15-16) and Ukrainian (22-23). It focuses on cross-sectoral collaboration in addressing the challenges faced by refugees and volunteers. The research uses a qualitative methodology, including document analysis, and semi-structured interviews with volunteer leaders and public sector officials involved in the refugee crisis. The Findings of this research contribute to the understanding of volunteer management in the context of the refugee crisis and provide practical recommendations for NGOs and volunteer leaders. The study also aims to compare the strategies used by NGOs during the 2015-16 and Ukrainian crises and investigates the cooperation between the public and non governmental sectors during these crises. The research questions focus on how volunteer management was conducted by public and non-governmental organizations during the two refugee crises, and how the different sectors collaborated in addressing the needs of refugees.