Conflict management in an organization: A case study of the Korle Bu Teaching hospital.
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Conflict is considered an inevitable part of organizational life, particularly in hospitals in the health sector. However, there has been limited attention to conflict management and transformation in hospital within the Ghanaian setting, despite evidence of conflicts among employees in health institutions. The study provided answers to the following research objectives: (i) the nature of conflict among employees; (ii) the factors influencing the occurrence of conflicts among employees; and (iii) how conflict among employees at the Korle-bu Teaching Hospital. The study adopted a descriptive qualitative case study design with a sample of 8 participants who were selected using a purposive sampling technique. Primary data was collected using a semi-structured interview guide. Data analysis was done thematically. The study found that though conflict was seen as positive, a general negative perception was found. The nature of the conflict was shown to be multidimensionally characterized by relational, task, vertical, and horizontal conflicts. Themes identified in terms of the factors causing conflict included: individual (differences in employee values and negative employee behaviors); organizational factors (differences in organizational and individual values, perceived organizational support, unsafe working environments, task interdependence, and disregard for subordinates); and societal factors (tribalism and gender role expectations and conformity). Furthermore, conflict management and transformation reflected two major themes: actor-related strategy; relational strategy and rule modification.